Is my registration secure?

Firstgiving is committed to maintaining the highest possible standards of data security. We have implemented key international standards of best practice in online and data security.

Thousands of non-profits outsource their transaction security to us. It is our top priority to ensure that transaction data is kept secure at all times.

We take an active role in the overall reduction of identity theft and fraud on the internet by guaranteeing the security of our IT systems, personnel and infrastructure.

Our staff is trained in all aspects of web application security, including infrastructure vulnerabilities, cross-site scripting, secure data storage, and using the software development life cycle to maintain and improve security.

Firstgiving has been certified PCI compliant by Trustwave, an official Visa Qualified Security Assessor. This means our systems and services comply with the Payment Card Industry Data Security Standard and that we actively protect our customers' identities, personal information and financial details.

 

For more information, please visit: our security policy.

How do I know if I am registered for my event?

When you have successfully registered, you will receive two e-mails.

1. Subject: Thank you for your registration.
   Your registration has been received. There is a nine-character registration confirmation code that you will need to create your fundraising page
   
   
2. Subject: Registration Payment Confirmation.
   This e-mail confirms that your payment has been sucessfully processed.

If you have any questions about registration, please contact support@firstgiving.com.

I have registered, now how do I make my fundraising page?

During the registration process, you are encouraged to make a fundraising page. If you do not do both at the same time, you can create your fundraising page later.

To do this, have your registration code handy and return to the nonprofit's Premium Start Page (the same place you went to register) You can find the Premium Start Page web address in the e-mail titled Thank you for your registration.

If you are not sure what the nonprofit Premium Start Page web address is, please contact support@firstgiving.com.

Once on the nonprofit's Premium Start Page, click Get Started and follow the steps to creating your fundraising page.

When you get to the page titled Register online for this event, Select option three - - I'm already registered for this event on this site. Continue on to make your fundraising page.

Please contact us at support@firstgiving.com with any further questions.

How do I associate my registration with my team?

Create, join, or edit a team:

If the event you are fundraising for uses teams, you can create, join, or edit a team during the registration and/or fundraising page creation process, as well as after you have created your fundraising page.

If you do not create/select a team during the registration process, but plan to create a fundraising page, you can create/select a team at this time.

To do this, follow the instructions below:

To create, join, or edit your team after the page creation process, please visit your fundraising page, and click Your Account in the upper right corner.

1. Sign-in using your e-mail address and password, and click Your Fundraising Pages
2. On the right side of the page, under the title Team Name click Change Team
3. a) If you don’t want to be on a team, click Leave team
   b) If you want to change your team click Join team next to the team you want to be associated with
   c) To create a team, type their name in the under Team name and click add team

If you registered, but did not create a fundraising page, you will need Firstgiving to assist you with associating your registration with a team. Please contact us at support@firstgiving.com and provide the following information:

• Name of nonprofit
• If applicable, the event in which you are participating
• Your e-mail address associated with your registration

How do I get information about my event?

To find out more about your event, please contact the nonprofit directly.

Registration cancellation

If you need to cancel your registration, please contact the nonprofit directly to inquire about their cancellation policy.

When you make a donation, if you do not want to receive communication from Firstgiving, please email support@firstgiving.com and we will change the status of your record.

After this, the only e-mails you will receive from Firstgiving are 1) to confirm your donation submission and 2) once your donation has been processed.

Also be sure to review our privacy policy.

Please note that we do share your contact information with the nonprofit so that you get recognition and for tax purposes. You may want to contact the nonprofit as well, to make sure they don't share your information or solicit you.

Why do I need an account?

You need an account if you want to do the following:

• Register for an event
• Create a fundraising page

If you want to cancel your account, please contact support@firstgiving.com

How do I edit my account?

To edit your account, please visit your fundraising page, and click Your Account in the upper right corner.

1. Sign-in using your e-mail address and password, and click Your details.
2. Edit your information
3. Click Update when finished

How do I find my password?

Click here to retreive your password.