Want to work at Firstgiving?

There's a small group of us based in Davis Square, Somerville, Massachusetts. We’re a pretty unusual company. Here are our top reasons why.

  • We have the best users ever.
    We're constantly in awe of the people and organizations raising funds through Firstgiving. They do the most amazing and inspiring things. Without them we would be nothing. We never, ever lose sight of that.
  • We're driven by data, not egos.
    All of the best work we do comes out of solid research and fierce internal debate. We like to take risks and learn just as much from our failures as we do from our success.
  • Integrity rules.
    When we recruit, of course we look for talented people. But we only want talented people who echo our values and truly want to make a difference. Qualifications are important, but they're not the end all, be all.
  • Accountability keeps us structured.
    There's not much bureaucracy here and we're not interested in unnecessary hierarchy. All of the Firstgiving team know what each other does and that focus keeps everyone accountable and on target. We all know that our contributions make a real difference to the overall picture.
  • We like change.
    If something can be done better, we'll always call it out and act fast to change it. We strive to be agile and egoless, allowing us to shift at the drop of a hat.
  • We have fun.
    We're friends and we like going out for lunch, going to the pub, and participating in fun runs. People tend to stay here for a long time, because they like their colleagues as much as their job.
  • With great responsibility comes great reward.
    Our users need us to be 100% dedicated, so our workflows are transparent and we don't waste time in unnecessary meetings. We like getting things done and we pay well for it.

Current openings
Customer support representative

The successful candidate for this role will join our 16-person team in Davis Square dedicated to helping others raise funds for nonprofits across the US. We’re seeking a highly self-motivated person to work within our collaborative, hard-working, and friendly organization.

Great customer service is the key to a successful user experience
The candidate will be dedicated to troubleshooting and managing the resolution of issues reported by our users. They’ll use email, chat and phone to communicate with and delight Firstgiving fundraisers, donors and nonprofit organizations. They’ll be an expert at answering questions and resolving issues for all who use the Firstgiving site.

The candidate will join a small customer service team of 3 and work closely with our account management, sales, marketing, and product management groups. This team also leads the development and maintenance of the Firstgiving help section.

Skills, experience and work-style
We’re seeking a self-motivated individual with previous experience working in a fast-paced, online company and who’s passionate about customer service.

  • 1-3 years experience in a customer service role
  • College degree - BS or BA
  • Experience working with Talisma, Kana, LivePerson or other customer support systems
  • Proficiency with MS Office
  • Basic HTML, Photoshop and photo editing skills are a plus
  • Ability to work in a relatively unstructured environment while helping to define and adopt new processes as we scale and grow
  • Self-motivated with a positive “can do” attitude
  • Effective communicator through phone, chat and email and ability to turn the occasional unhappy user into a Firstgiving fan
  • Detail oriented with a commitment to providing timely, courteous, accurate, and informative information to our users
  • A strong sense of honesty, integrity, and work ethic tempered with a good sense of humor
  • Passionate interest in the internet, online communities and peer-to-peer fundraising

To apply for this position, please send a cover letter, resume, and compensation expectations to jobs@firstgiving.com.

Please no phone calls or agencies.
Firstgiving is an equal opportunity employer.